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Commbank customers vent fury at being locked out of internet accounts

Commonwealth Bank customers are venting their frustration on social media after being unable to access their accounts through the bank’s app Netbank.

Mar 13, 2024, updated Mar 13, 2024
Commonwealth Bank of Australia CEO Matt Comyn is seen at the Australian Financial Review Business Summit, in Sydney, Monday, March 11, 2024. (AAP Image/Bianca De Marchi)

Commonwealth Bank of Australia CEO Matt Comyn is seen at the Australian Financial Review Business Summit, in Sydney, Monday, March 11, 2024. (AAP Image/Bianca De Marchi)

People trying to use Netbank are being confronted with a message that the bank ‘is working to fix an issue affecting our services’.

The message goes on to say: We’re aware some customers may be encountering difficulties with some of our services right now. We are urgently investigating this and we’re sorry for any inconvenience caused.

The outage was first reported on CBA’s X account at 11.21pm AEDT on Tuesday and all services were restored by 7am on Wednesday, according to CBA’s support web page.

Debit and credit cards continued to work but payments to customers at other financial institutions were delayed, CBA said in an X post.

Australia’s largest bank apologised to customers for the outage in a social media post.

The bank has been contacted for comment.

Website services are also affected.

It’s not clear how widespread the outage is.

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